{"id":244425,"date":"2023-02-13T14:37:01","date_gmt":"2023-02-13T19:37:01","guid":{"rendered":"https:\/\/dev.devcct.ca\/?page_id=244425"},"modified":"2025-08-27T14:09:44","modified_gmt":"2025-08-27T18:09:44","slug":"virtual-care-mental-health-services","status":"publish","type":"page","link":"https:\/\/telesantequebec.ca\/en\/patient\/services\/virtual-care-mental-health-services\/","title":{"rendered":"Virtual care for people using mental health services"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;f84826c4-4c5a-46df-a038-215e91a309f8&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;a706e6a4-e3ee-4044-8d3d-c11305129b6c&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;89bc55c0-3aeb-45ab-8eb4-8560dea2719b&#8221; global_colors_info=&#8221;{}&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;ccbac876-53c7-4bd3-bdc7-96a056a603c7&#8243; custom_margin=&#8221;0px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;0b50e82f-511f-4111-a78c-5e84dc675316&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;rqt-box-anchors&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;27px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>On this page:<\/p>\n<ul class=\"rqt-list-link\">\n<li><a href=\"#desc-soin-service\">Description of the services\u202f<\/a><\/li>\n<li><a href=\"#tech-utilise\">Technology used<\/a><\/li>\n<li><a href=\"#soutien-techno\">Technical support<\/a><\/li>\n<li><a href=\"#outil-doc\">Tools and documentation<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;fa034cc2-7f20-4404-a2b0-762da8556b8e&#8221; min_height=&#8221;27px&#8221; global_colors_info=&#8221;{}&#8221;]This page is intended for people who use CLSC services for symptoms associated with the most common mental disorders.<\/p>\n<h2 id=\"desc-soin-service\">Description of the services<\/h2>\n<p>Some mental health services offered by CLSCs now make use of telehealth. This is the case for clinical teams that offer online questionnaires. These questionnaires focus on the functional difficulties and symptoms of service users. This allows to assess whether the care and services offered are beneficial. This approach is governed by the <em>Quebec Program for Mental Disorders: from self-care to psychotherapy<\/em>\u00a0(PQPTM).<\/p>\n<p>The use of online questionnaires has several advantages:<\/p>\n<ul>\n<li>Helps the person prepare for meetings with his or her caregiver;<\/li>\n<li>Allows more time to be devoted to other therapeutic activities during consultation sessions;<\/li>\n<li>Can be completed at home, at any time;<\/li>\n<li>Easy to use with a computer or mobile device.<\/li>\n<\/ul>\n<p>As with any healthcare intervention, the person must give their consent. The person remains free at all times to complete or not the online questionnaires. This decision has no impact on other care and services offered.<\/p>\n<h2 id=\"tech-utilise\">Technology used<\/h2>\n<p>The questionnaires are accessible via a web-based application called Plateforme provinciale de soins virtuels (PSV). This platform ensures the security and confidentiality of personal information. Security standards cover all stages of data transmission:<\/p>\n<ol>\n<li>Sending an e-mail link to the person;<\/li>\n<li>Completion of the online questionnaire;<\/li>\n<li>Returning the completed questionnaire to the provider.<\/li>\n<\/ol>\n<p>Other technological means are sometimes used to improve access and quality of service. Teleconsultation (virtual meeting) is one such method. It enables patients to consult a healthcare professional at home, with sound and image. People who would like to take advantage of this mode of consultation can discuss it with their healthcare provider. The page <a href=\"\/en\/patient\/patient-virtual-meeting\/\">Participate in a teleconsultation as a patient<\/a>\u00a0provides detailed information on this subject.<\/p>\n<h2 id=\"soutien-techno\">Technical Support<\/h2>\n<p>Before requesting support, it is recommended to consult the user guide in the <em>Tools and Documentation<\/em>\u00a0section below. This guide explains how to complete and submit the PQPTM questionnaires.<\/p>\n<p>If you have any difficulties using the online questionnaires, first contact your healthcare provider. If necessary, he or she will refer you to the Centre de soutien des services num\u00e9riques en sant\u00e9 (CSSNS). To find out how to contact this support service, go to <a href=\"\/en\/patient\/cssns-support\/\">Technological support for patients<\/a>.<\/p>\n<h2 id=\"outil-doc\">Tools and Documentation<\/h2>\n<p>The following documents and links provide information on the use of the PQPTM questionnaires and on mental health services more generally.<\/p>\n<h3>Documents<\/h3>\n<ul class=\"rqt-lip-ul\">\n<li class=\"rqt-lip-li-logo-moyen lip-li lil-document\"><a href=\"\/wp-content\/uploads\/2024\/05\/guide-utilisation-usager-psv-questionnaires-pqptm-052024.pdf\">User Guide to PSV &#8211; PQPTM Questionnaires (in French only)\u202f <span class=\"rqt-infofile\">(PDF 1,3 MB)<\/span><\/a><br \/>\n<span class=\"rqt-text-moyen\">Detailed instructions for using a PQPTM questionnaire. Will be available in English shortly. <\/span><\/li>\n<li class=\"rqt-lip-li-logo-moyen lip-li lil-document\"><a href=\"\/wp-content\/uploads\/2024\/05\/aide-memoire-usager-psv-questionnaire-pqptm-052024.pdf\">Checklist for using PSV (in French only)\u202f <span class=\"rqt-infofile\">(PDF 332 Ko)<\/span><\/a><br \/>\n<span class=\"rqt-text-moyen\">One-page summary of how to access and complete the questionnaire. Will be available in English shortly.<\/span><\/li>\n<\/ul>\n<h3>Useful links<\/h3>\n<ul class=\"rqt-list-link\">\n<li><a class=\"icon-external\" href=\"https:\/\/www.quebec.ca\/en\/health\/mental-health\/finding-help-and-support-for-mental-health\/stepped-mental-health-care-services\">Stepped mental health care and services: from self-care to psychotherapy<\/a><br \/>\n<span class=\"rqt-text-moyen\">Qu\u00e9bec.ca\u202fsite<\/span><\/li>\n<li><a class=\"icon-external\" href=\"https:\/\/www.quebec.ca\/en\/health\/mental-health\/finding-help-and-support-for-mental-health\/digital-and-self-care-tools-for-mental-health\">Digital tools to help with mental health<\/a><br \/>\n<span class=\"rqt-text-moyen\">Qu\u00e9bec.ca\u202fsite<\/span><\/li>\n<li><a href=\"\/en\/patient\/patient-virtual-meeting\">Participate in a teleconsultation as a patient<\/a><br \/>\n<span class=\"rqt-text-moyen\">RQT Portal<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; 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module_class=&#8221;rqt-thumbnail-bookmark&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;rqt-thumbnail-bookmark-img-padding&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"rqt-thumbnail-bookmark-image-container\"><img decoding=\"async\" alt=\"Lady using her tablet computer at home\" class=\"rqt-thumbnail-bookmark-image\" src=\"\/wp-content\/uploads\/2023\/01\/article-telesante-transformation-services-sante-mentale.jpg\" \/><\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;|8px|0px|8px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"rqt-etiquette-bloc\"><span class=\"rqt-etiquette\">January 12, 2023 <\/span><\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"rqt-thumbnail-bookmark-title rqt-thumbnail-bookmark-title-padding\">Telehealth at the heart of mental health service transformation <\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"rqt-thumbnail-bookmark-desc  rqt-thumbnail-bookmark-desc-padding rqt-global-text\">The Quebec Program for Mental Disorders (PQPTM) is meant to be a mental health service transformation based on the stepped care model and is aimed at people with symptoms of the most common mental disorders&#8230;<\/div>\n<p>[\/et_pb_text][et_pb_button button_alignment=&#8221;center&#8221; disabled_on=&#8221;on|on|on&#8221; module_class=&#8221;rqt-button-round rqt-button-secondary-round-white  rqt-button-text rqt-semi-bold&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_code module_class=&#8221;rqt-content-btn-timer&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"et_pb_button_module_wrapper et_pb_button_0_wrapper et_pb_button_alignment_center et_pb_module \"><!-- [et_pb_line_break_holder] -->\t\t\t\t<a class=\"et_pb_button et_pb_button_0 rqt-button-round rqt-button-secondary-round-white rqt-button-text rqt-semi-bold et_pb_bg_layout_light\" href=\"\/en\/news\/telehealth-at-the-heart-of-mental-health-service-transformation\/\">READ ARTICLE<\/a><!-- [et_pb_line_break_holder] -->\t\t\t<\/div>\n<p>[\/et_pb_code][\/et_pb_column_inner][et_pb_column_inner type=&#8221;1_3&#8243; saved_specialty_column_type=&#8221;3_4&#8243; module_class=&#8221;rqt-thumbnail-bookmark&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;rqt-thumbnail-bookmark-img-padding&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"rqt-thumbnail-bookmark-image-container\"><img decoding=\"async\" alt=\"Young woman using her smartphone\" class=\"rqt-thumbnail-bookmark-image\" src=\"\/wp-content\/uploads\/2022\/08\/article-suicide-point-ca-aide-en-ligne-24-7.jpg\" \/><\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;|8px|0px|8px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"rqt-etiquette-bloc\"><span class=\"rqt-etiquette\">August 25, 2022<\/span><\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"rqt-thumbnail-bookmark-title rqt-thumbnail-bookmark-title-padding\">Suicide.ca\u202f: Online Help, 24\/7<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"rqt-thumbnail-bookmark-desc  rqt-thumbnail-bookmark-desc-padding rqt-global-text\">For some people who are experiencing distress, it is sometimes easier to express themselves in writing. The suicide.ca chat and text intervention service can be a good option to ask for help and talk to someone about your situation\u2026<\/div>\n<p>[\/et_pb_text][et_pb_button button_alignment=&#8221;center&#8221; disabled_on=&#8221;on|on|on&#8221; module_class=&#8221;rqt-button-round rqt-button-secondary-round-white  rqt-button-text rqt-semi-bold&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_code module_class=&#8221;rqt-content-btn-timer&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"et_pb_button_module_wrapper et_pb_button_1_wrapper et_pb_button_alignment_center et_pb_module \"><!-- [et_pb_line_break_holder] -->\t\t\t\t<a class=\"et_pb_button et_pb_button_1 rqt-button-round rqt-button-secondary-round-white rqt-button-text rqt-semi-bold et_pb_bg_layout_light\" href=\"\/en\/news\/suicide-ca-online-help-24-7\/\">READ ARTICLE<\/a><!-- [et_pb_line_break_holder] -->\t\t\t<\/div>\n<p>[\/et_pb_code][\/et_pb_column_inner][et_pb_column_inner type=&#8221;1_3&#8243; saved_specialty_column_type=&#8221;3_4&#8243; module_class=&#8221;rqt-thumbnail-bookmark&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_alignment=&#8221;center&#8221; disabled_on=&#8221;on|on|on&#8221; module_class=&#8221;rqt-button-round rqt-button-secondary-round-white  rqt-button-text rqt-semi-bold&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_section]<\/p>\n\t\t\t<div class=\"rqt-editorial-date-row rqt-global-text\">\n\t\t\t\t<p class=\"rqt-editorial-date\">Last update: July 18, 2024 <\/p>\n\n\t\t\t<\/div>\t\t\t\t\n\t\t","protected":false},"excerpt":{"rendered":"<p>On this page: Description of the services\u202f Technology used Technical support Tools and documentation This page is intended for people who use CLSC services for symptoms associated with the most common mental disorders. Description of the services Some mental health services offered by CLSCs now make use of telehealth. This is the case for clinical [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":239808,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-244425","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/telesantequebec.ca\/en\/wp-json\/wp\/v2\/pages\/244425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telesantequebec.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/telesantequebec.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/telesantequebec.ca\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/telesantequebec.ca\/en\/wp-json\/wp\/v2\/comments?post=244425"}],"version-history":[{"count":10,"href":"https:\/\/telesantequebec.ca\/en\/wp-json\/wp\/v2\/pages\/244425\/revisions"}],"predecessor-version":[{"id":9004111222092106,"href":"https:\/\/telesantequebec.ca\/en\/wp-json\/wp\/v2\/pages\/244425\/revisions\/9004111222092106"}],"up":[{"embeddable":true,"href":"https:\/\/telesantequebec.ca\/en\/wp-json\/wp\/v2\/pages\/239808"}],"wp:attachment":[{"href":"https:\/\/telesantequebec.ca\/en\/wp-json\/wp\/v2\/media?parent=244425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}