[\/et_pb_text][et_pb_text module_class=”rqt-box-anchors” _builder_version=”4.27.4″ _module_preset=”default” min_height=”27px” locked=”off” global_colors_info=”{}”]<\/p>\n
In this page :<\/p>\n
- \n
- General questions<\/a><\/li>\n
- Creating your account\u202f<\/a><\/li>\n
- Managing your account<\/a><\/li>\n
- Help and support<\/a><\/li>\n
- Communicating with your healthcare professional<\/a><\/li>\n<\/ul>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.27.4″ _module_preset=”31724688-fcf5-49af-b7b9-ed2872c8590f” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”09877fa7-6fd0-49bf-842c-721526d93ff2″ global_colors_info=”{}”]<\/p>\n
<\/a>General questions<\/h2>\n
[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”a2592388-ecbc-4043-bf97-0c37280478e6″ global_colors_info=”{}”][et_pb_accordion_item title=”1. Do I have to pay for a subscription to the portal?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
No. The service is offered free of charge by Sant\u00e9 Qu\u00e9bec.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”2. Who are the professionals I am interacting with through the portal? ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
All professionals you interact with through the portal are employees of Qu\u00e9bec\u2019s health and social services network.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=” 3. How is my account secured?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]Your account is secured using multi-factor authentication. This ensures the security and privacy of your personal information by using a verification code in addition to your email address and password.<\/p>\n
Multi-factor authentication allows you to verify your identity using a verification code in addition to your email address and password.[\/et_pb_accordion_item][et_pb_accordion_item title=”4. Who can access my personal information?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Your clinical information is accessible only by your healthcare provider and their team. However, for administrative reasons, certain information, such as your name, email address, and home address, are visible to support staff.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”5. What is the invitation code used for? ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Your invitation code allows you to create your account. You will only be asked to enter it once, when you create your account.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”6. What is the verification code used for? ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
The verification code is used each time you log into the portal to help safeguard your personal information.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”09877fa7-6fd0-49bf-842c-721526d93ff2″ global_colors_info=”{}”]<\/p>\n
<\/a>Creating your account<\/h2>\n
[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”a2592388-ecbc-4043-bf97-0c37280478e6″ global_colors_info=”{}”][et_pb_accordion_item title=”1. How do I create my account in the platform?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Your healthcare provider will send you an email containing an invitation link. Click on this link and enter the requested information to create your account. You will need the invitation code that your healthcare provider will have provided you ahead of time. This code is valid for 5 days.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=” 2. Where do I find my invitation code?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Your invitation code will be provided to you in person or in a text message sent to your cell phone. The code is in the format A-123456. The code is valid for 5 days.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”3. My invitation code isn\u2019t working. How do I get a new one?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Your invitation code is valid for 5 days. After this time, you will need a new code. Contact the clinic or the healthcare provider who provided you your original code.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”09877fa7-6fd0-49bf-842c-721526d93ff2″ global_colors_info=”{}”]<\/p>\n
<\/a>Managing your account<\/h2>\n
[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”a2592388-ecbc-4043-bf97-0c37280478e6″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”1. How do I change the language of the portal?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]The portal is accessible both official languages, French and English. To change the language, click the \u201cEnglish\u201d or \u201cFran\u00e7ais<\/span>\u201d button at the top of the screen.[\/et_pb_accordion_item][et_pb_accordion_item title=”2. How do I change the language of email notifications?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
The language of the email notifications you receive is determined by the preferred communication language selected in your profile. To change your preferred communication language, go to your account settings.<\/p>\n
![\"Location](\"\/wp-content\/uploads\/2025\/10\/psv-patient-portal-settings-desktop.webp\")
See how to access settings using a computer<\/strong>
<\/a>![\"Location](\"\/wp-content\/uploads\/2025\/10\/psv-patient-portal-settings-mobile.webp\")
See how to access settings with a mobile device<\/strong>
<\/a><\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=” 3. How do I update my personal information?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
You can update your personal information by following these steps:<\/p>\n
- \n
- Log into your account.<\/li>\n
- Go to your account settings.<\/li>\n
- Click on the pencil symbol to modify your information.<\/li>\n<\/ol>\n
See how to access settings using a computer<\/strong>
<\/a>
See how to access settings with a mobile device<\/strong>
<\/a><\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”09877fa7-6fd0-49bf-842c-721526d93ff2″ global_colors_info=”{}”]<\/p>\n
<\/a>Help and support<\/h2>\n
[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”a2592388-ecbc-4043-bf97-0c37280478e6″ global_colors_info=”{}”][et_pb_accordion_item title=”1. An error message is appearing. What do I do?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Log out of the portal, then log back in. If you continue to see an error message, contact the support centre by phone at 1 833 564-0404<\/a> (toll free in Qu\u00e9bec).<\/p>\n
The support centre is open from 7 a.m. to 6 p.m., Monday to Friday.[\/et_pb_accordion_item][et_pb_accordion_item title=”2. Which devices and browsers are supported?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
The Patient Access Portal works with both computers and mobile devices, like tablets and smartphones (iOS and Android). It is compatible with Edge, Chrome, Safari, and Firefox browsers.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”3. Who should I contact if I\u2019m having technical difficulties?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
If you\u2019re having a technical issue, start by refreshing the page in your browser. Then, try logging out of the portal and logging back in.<\/p>\n
If the issue persists, contact the support centre by phone or by phone, at 1 833 564-0404<\/a> (toll free in Qu\u00e9bec). The support centre is open from 7 a.m. to 6 p.m., Monday to Friday.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”09877fa7-6fd0-49bf-842c-721526d93ff2″ global_colors_info=”{}”]<\/p>\n
<\/a>Communicating with your healthcare professional<\/h2>\n
[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”a2592388-ecbc-4043-bf97-0c37280478e6″ global_colors_info=”{}”][et_pb_accordion_item title=”1. Why can\u2019t I reply to a message from my healthcare professional?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
You can only reply to a message if your healthcare professional has activated this option.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”2. Who can see my messages?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Only healthcare professionals involved in your virtual care can see your messages.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”3. Can I see if my healthcare professional has read my message?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
The platform does not provide this information.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”4. Can I allow a caregiver to access my messages?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
You can designate someone to help you with virtual care. This also applies to parents or guardians of children under 14 years old, as well as legal representatives.<\/p>\n
This person can:<\/p>\n
- \n
- access questionnaires and messages sent by your healthcare professional;<\/li>\n
- participate in communication with your care team;<\/li>\n
- provide medical information about you;<\/li>\n
- accompany you to virtual appointments (through a link provided to them by email).<\/li>\n<\/ul>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”5. How do I invite someone to access my account?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
To invite a trusted person to accompany in you in your interactions with your healthcare professionals, you need to inform your care team. They will add the trusted person\u2019s personal information to your account. The person will then receive an invitation code, as well as an email containing a link<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”522f114e-a718-41c0-bcfa-767bf899b2b7″ locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.27.4″ _module_preset=”31724688-fcf5-49af-b7b9-ed2872c8590f” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a247809-5f16-4e1b-af65-b8b88ee165da” locked=”off” global_colors_info=”{}”]<\/p>\n
- \n
\nPrevious<\/span>
\nWhat would you like to do?<\/span>
\n<\/a><\/li>\n
\nNext<\/span>
\nGet help<\/span>
\n<\/a><\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n
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- Creating your account\u202f<\/a><\/li>\n