[\/et_pb_text][et_pb_text module_id=”teams” _builder_version=”4.27.4″ _module_preset=”09877fa7-6fd0-49bf-842c-721526d93ff2″ min_height=”27px” locked=”off” global_colors_info=”{}”]<\/p>\n
How to prepare for a virtual group<\/h2>\n
Click on the steps you are interested in.<\/p>\n
[\/et_pb_text][tsbs_step_by_step_parent icone_fichier=”||divi||400″ _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][tsbs_step_by_step_etape titre=”Learn more about virtual group” identifiant=”1-savoir-plus” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]A virtual group is a telehealth activity. It is a video meeting between a group of patients and a healthcare professional. This video meeting:<\/p>\n
- \n
- Takes place at home;<\/li>\n
- Allows participants to see and hear each other;<\/li>\n
- Can be done with a\u202fcomputer, tablet or smartphone;<\/li>\n
- Uses a video meeting app.<\/li>\n<\/ul>\n
What are the advantages of a virtual group?<\/h4>\n
Your appointments take place at home, which saves you time, energy and money. In addition, a virtual group is:<\/p>\n
- \n
- free;<\/li>\n
- safe;<\/li>\n
- easy to use.<\/li>\n<\/ul>\n
Who is it for?<\/h4>\n
\n\n![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-valide-150x150-teleconsultation-patient.svg\")
<\/div>\n\nYou can participate in a virtual group if you have been invited to do so<\/strong>. Here are some examples of virtual groups offered by healthcare professionals:<\/p>\n
- \n
- pre- or post-surgery information session;<\/li>\n
- guided exercise group;<\/li>\n
- mental health therapy group;<\/li>\n
- self-care training session;<\/li>\n
- presentation on a topic that concerns you.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n
![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-not-valid-150x150-teleconsultation-patient.svg\")
<\/div>\n\nVirtual group is probably not for you<\/strong> if:<\/p>\n
- \n
- You do not have a computer, tablet or smartphone;<\/li>\n
- You do not have an email address or Internet access;<\/li>\n
- You are not comfortable with the technology used.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
Can I\u202fbe accompanied by someone during a virtual group?<\/h4>\n
Your healthcare provider will tell you if the group is open to a friend or relative. In some cases, only invited patients can participate.[\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Agreeing to a\u202f virtual group ” identifiant=”2-consentir” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]According to the law*, you have the right to accept or refuse an\u202fintervention by a\u202fhealth professional. This means you also have the right to:<\/p>\n
- \n
- be informed about available services, such as telehealth;<\/li>\n
- participate in decisions concerning you, such as choosing group meeting in person or remotely;<\/li>\n
- change your mind if you prefer to no longer participate in the virtual group.<\/li>\n<\/ul>\n
You are not obliged to accept a virtual group session. Do not hesitate to ask questions and discuss it\u202fwith your health professional!<\/p>\n
What am I\u202fconsenting to?<\/h4>\n
I agree to participate in an online communication with other participants that involves an\u202fexchange of personal information using the Microsoft Teams or Zoom Meeting app. I am aware that other participants will hear and see information about me. I undertake to respect the confidentiality of exchanges. Moreover, although the application being used is approved and deemed secure by the Ministry, I understand that there is a very low risk of information leakage.<\/p>\n
The meeting will not be recorded. No participant is permitted to record images or sound during the meeting.[\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Obtain the meeting link” identifiant=”3-recevoir-lien” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]The login link is essential for participating in a virtual group. This link was sent to you by email or you obtained it by other means. In addition to the login link, you should normally receive:<\/p>\n
- \n
- the name or topic of the group;<\/li>\n
- the date and time of the session;<\/li>\n
- the name of the healthcare professional responsible for the meeting;<\/li>\n
- how to notify someone if you will be absent;<\/li>\n
- how to identify yourself when joining the meeting (not always specified).<\/li>\n<\/ul>\n
If you are missing the link or any of this information, contact your healthcare professional or clinic.<\/p>\n
Notice regarding Zoom meetings<\/strong>
\nSome professionals use the Zoom application for virtual groups. If this applies to you, we invite you to consult the accompanying guide at Getting Started with Zoom Meetings![\"Open](\"\/wp-content\/themes\/divi-child-cct\/icons\/lien-externe.svg\")
<\/span><\/a>. The following steps focus on Teams because it is the most widely used application.<\/div>\nDownload the Microsoft Teams app?<\/h4>\n
\n\n![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-laptop-200x150-teleconsultation-patient.svg\")
<\/div>\nIf you are using a computer<\/strong>: You do not have to<\/strong> download the app.<\/div>\n<\/div>\n\n![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-mobile-phone-90x150-teleconsultation-patient.svg\")
<\/div>\nIf you are using a mobile device<\/strong> (tablet or smartphone): You have to<\/strong> download Microsoft Teams. The app is free and available in your mobile device store: App Store<\/em> for Apple devices or Google Play<\/em> for Android devices.<\/div>\n<\/div>\n<\/div>\n\n\nNeed help?<\/h5>\n
There are two options if you need help downloading Teams:<\/p>\n
- \n
- Watch the video Download Teams on your smartphone or tablet (1\u00a0min 53\u00a0s)<\/span><\/a>. This clip is offered in French with English subtitles;<\/li>\n
- Contact a support center technician for free assistance at 1 833 564-0404<\/a>.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n
[\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Test my equipment” type_etape=”et” identifiant=”3-tester” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Equipment testing means checking that sound, video and your Internet connection are working properly.<\/p>\n
If you are unsure whether your computer or mobile device is ready for a virtual group, click on this button:<\/p>\n
TEST MY TECHNOLOGICAL EQUIPMENT<\/a><\/div>\nIf you get a\u202f\u201cfailed\u201d message<\/strong>, you can contact a technician to solve the problem.<\/p>\n
\nGet technical support<\/h5>\n
The Centre de soutien des services num\u00e9riques en sant\u00e9 (CSSNS)<\/span><\/a> is here to help:<\/p>\n
- \n
- Monday to Friday, 7 a.m. to 6 p.m.<\/li>\n
- 1 833 564-0404<\/a> (toll-free in Quebec)<\/li>\n
- Book a telephone appointment with a technician<\/a><\/li>\n<\/ul>\n<\/div>\n
[\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Get set up for the virtual group” identifiant=”4-installer ” css_contenu=”rqt-global-text” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Final preparation before starting your meeting:<\/p>\n
Organize your environment<\/h4>\n
Choose the location for your virtual group session. Your home is often a\u202fbetter choice than a\u202fpublic place<\/strong>. This ensures privacy and avoids the security risks associated with public Internet connections.<\/p>\n
\n\n![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-confidential-143x150-teleconsultation-patient.svg\")
<\/div>\nQuiet<\/strong>: As much as possible, choose a private, comfortable place where no one can see or hear you.<\/div>\n<\/div>\n\n![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-lamp-114x150-teleconsultation-patient.svg\")
<\/div>\nLight<\/strong>: Adjust the lighting so that you are clearly visible to other participants. Do not stand with your back to a\u202fwindow. If necessary, close the curtains and turn on the room lights.<\/div>\n<\/div>\n\n![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-silent-167x150-teleconsultation-patient.svg\")
<\/div>\nNoise<\/strong>: Your microphone also captures some of the background noise. So make sure you choose a\u202fquiet place. Avoid distractions such as TV or people talking nearby.<\/div>\n<\/div>\n<\/div>\nPrepare your device (computer, tablet, or phone)<\/h4>\n
Before the meeting, make sure your device is plugged into an electrical outlet or that its battery is sufficiently charged to last for the entire duration of the meeting.<\/p>\n
Have everything ready<\/h4>\n
Make sure you have the same documents and information on hand as for an\u202finperson group session:<\/p>\n
- \n
- Documents useful for this group session (if needed).<\/li>\n<\/ul>\n
[\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Log in with a\u202fcomputer” identifiant=”5-connecter-ordi” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
\nVideo of the connection steps<\/h5>\n
Would you prefer a video showing these steps? Watch it here: Participate in your teleconsultation with Teams on a computer (2 min 51 s)<\/span><\/a>. This clip is offered in French with English subtitles.<\/p>\n<\/div>\n
A few minutes before the agreed time, log in to the meeting by clicking on the link provided in the invitation.<\/p>\n
- \n
- For a Zoom<\/strong> link, please refer to the Getting Started with ZoomMeetings<\/span><\/a>.<\/li>\n
- For a Teams<\/strong> link, follow these instructions.<\/li>\n<\/ul>\n
Click \u201cContinue on this browser\u201d.
\n![\"Continue](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-navigateur-continuer-ang_212024.webp\")
\nYou will be asked to authorize the use of your microphone and camera. Click \u201cAllow\u201d.
\n![\"Allow](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-app-teams-autoriser_ang_212024.webp\")
\nThe next window allows you to activate audio and video and identify yourself.<\/p>\n- \n
- Make sure the camera and microphone icons are activated;<\/li>\n
- Identify yourself according to the instructions provided (full name, pseudonym, child’s name, or other) in the \u201cType your name\u201d field;<\/li>\n
- Click the \u201cJoin now\u201d button when you are ready to start the meeting.<\/li>\n<\/ol>\n
![\"PC](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-app-teams-salle-attente-1_ang_212024.webp\")
\nIf an accompanying person logs in to the meeting using their device, they will have to follow the same steps and enter their own name.<\/p>\nMeasure to prove that you are a real person
\n<\/strong>Before connecting to the meeting, Teams may require a security step. This involves reproducing letters or numbers presented in the form of an image or sound.<\/div>\nWaiting before the meeting<\/h4>\n
You may have to wait a few minutes before the meeting starts. When your professional is ready, they will admit you to the meeting.
\n![\"PC](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-app-teams-salle-attente-2_ang_212024.webp\")
<\/p>\nIf you are not admitted within 30\u202fminutes, you will be automatically logged out of Teams. If this happens, log in again using the link provided.[\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Log in with a\u202ftablet or mobile phone” type_etape=”ou” identifiant=”5-connecter-mobile ” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Remember that you must download the Teams app to connect with a mobile device. See step 3 (Obtain the meeting link<\/em>) to know how.<\/div>\n\nVideo of the connection steps<\/h5>\n
Would you prefer a video showing these steps? Watch it here: Participate in your teleconsultation with Teams on a smartphone or tablet (2 min 55 s)<\/span><\/a>. This clip is offered in French with English subtitles.<\/p>\n<\/div>\n
A few minutes before the agreed time, log in to the meeting by clicking on the link provided in the invitation.<\/p>\n
- For a Teams<\/strong> link, follow these instructions.<\/li>\n<\/ul>\n
- For a Zoom<\/strong> link, please refer to the Getting Started with ZoomMeetings
- Book a telephone appointment with a technician<\/a><\/li>\n<\/ul>\n<\/div>\n
- Contact a support center technician for free assistance at 1 833 564-0404<\/a>.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n
- Watch the video Download Teams on your smartphone or tablet (1\u00a0min 53\u00a0s)<\/span><\/a>. This clip is offered in French with English subtitles;<\/li>\n
![\"Join](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-joindre-sans-connecter_ang_212024.webp\")
![\"Allow](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-autoriser-audio_ang_21202.webp\")
![\"Allow](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-autoriser-appels_ang_212024.webp\")
![\"Mobile](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-reunion-activer-video-mic-son_ang_212024.webp\")
![\"Mobile](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-reunion-attente_ang_212024.webp\")
<\/p>\n![\"Teams](\"\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-app-teams-interface_ang_212024.webp\")
![\"Leave](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-app-teams-interface-quitter_ang_212024.webp\")
![\"Leave](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-interface-quitter_ang_212024.webp\")
<\/div>\n![\"Illustration](\"https:\/\/telesantequebec.ca\/wp-content\/uploads\/2025\/05\/illustration-combine-de-telephone-avec-point-interrogation-300x266.webp\")
<\/div>\n