Réseau québécois de la télésanté
Français
ACCESS | s utienRQT
  1. Home
    2.  » 
  2. Patient
    3.  » 
  3. Clinical Services
    4.  » Virtual care for people using mental health services

Virtual care for people using mental health services

This page is intended for people who use mental health services. The telehealth services described here are available only by referral from a healthcare professional or doctor.

What is it about?

Some mental health services use telehealth to improve follow-up care. This is the case for teams that ask service users to complete online questionnaires before their appointments. These questionnaires focus on individuals’ functional difficulties and symptoms. This allows healthcare professional to assess whether the care and services obtain the desired results. This approach is guided by the Quebec Program for Mental Disorders: from self-care to psychotherapy (PQPTM).

The use of online questionnaires has several advantages:

  • Helps the person prepare for meetings with his or her healthcare professional;
  • Allows more time to be devoted to other therapeutic activities during consultation sessions;
  • Can be done from home, at your convenience, using a computer or mobile device;
  • Uses a secure, user-friendly, and confidential online portal.

As with any healthcare intervention, you must give your consent first. You are therefore free at all times to decide whether or not to complete the online questionnaires. This decision will not affect the other services and care provided to you.

How does it work?

To complete the online questionnaires, you must have been invited by your healthcare professional. There are currently two ways to access the questionnaires.

    Select your situation:

    I get my questionnaires by email

    If you currently receive your questionnaires by email, continue completing them this way. However, please be aware that you may soon be asked to register for the Virtual Care Platform (PSV) Patient Access Portal. This provincial platform will facilitate your telehealth activities and ensure the security of your personal information. You will still be able to access your questionnaires and even use other ways to communicate with your healthcare professional.

    For more information, please visit the Virtual Care Platform (PSV) Patient Access Portal page.

    Other telehealth activities

    In mental health, telehealth activities can take many forms. In addition to questionnaires, you may be asked to use one of these intervention methods (available via Microsoft Teams):

    • Teleconsultation: A video call that allows you to meet with your healthcare professional remotely. Visit the Participate in a teleconsultation page for more information.
    • Virtual group: A therapeutic group meeting conducted remotely with a healthcare professional and other participants. Visit the Participate in a virtual group page to learn more.

    The range of telehealth methods varies from one facility to another. If you would like to take advantage of one of these services, please feel free to discuss it with your healthcare professional.

    Need help?

    As a user of the online questionnaires, you have access to support. Before requesting assistance, we recommend that you review the following guide. It explains how to receive, complete, and submit the questionnaires to your healthcare professional.

    If you are still having trouble using the online questionnaires, please contact your healthcare professional. If necessary, you will be referred to the Centre de soutien des services numériques en santé (CSSNS). Please note that this support is also available to individuals who are invited to participate in a teleconsultation or a virtual group.

    Get support from CSSNS

    • From Monday to Friday
    • 7 a.m. to 6 p.m.
    • 1 833 564-0404 (free of charge in Quebec)

    Useful links

    I’m asked to use the Patient Access Portal

    Your questionnaires are available in a web application called the Patient Access Portal. This portal is part of a provincial digital tool: the Virtual Care Platform (PSV).

    The PSV ensures the security and confidentiality of personal information. Security standards cover every stage of data transmission, from registering on the portal to returning the questionnaires to the healthcare professional.

    Other telehealth activities

    In mental health, telehealth activities can take many forms. In addition to questionnaires, you may be asked to use one of these intervention methods (available via Microsoft Teams):

    • Teleconsultation: A video call that allows you to meet with your healthcare professional remotely. Visit the Participate in a teleconsultation page for more information.
    • Virtual group: A therapeutic group meeting conducted remotely with a healthcare professional and other participants. Visit the Participate in a virtual group page to learn more.

    The range of telehealth methods varies from one facility to another. If you would like to take advantage of one of these services, please feel free to discuss it with your healthcare professional.

    Need help?

    As a user of the Patient Access Portal, you have access to support. Before requesting assistance, we recommend that you consult the following user guide. This guide explains how to:

    • create an account on the Patient Access Portal;
    • fill out questionnaires;
    • send the questionnaires to your healthcare professional.

    For more information, please visit the Virtual Care Platform (PSV) Patient Access Portal page.

    If you are still having trouble using the Patient Access Portal, you can contact your healthcare professional. If necessary, you will be referred to the Centre de soutien des services numériques en santé (CSSNS). Please note that this support is also available to individuals who are invited to participate in a teleconsultation or a virtual group.

    Get support from CSSNS

    • From Monday to Friday
    • 7 a.m. to 6 p.m.
    • 1 833 564-0404 (free of charge in Quebec)

    Useful links

    Last update: May 14, 2026