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Privacy of personal information

This privacy statement details the personal information we collect from users of this site and the purposes for which this is done.

Navigation in Telesantequebec.ca

Telesantequebec.ca contains links to external sites. Réseau québécois de la télésanté (RQT) is not responsible for the content of those sites, nor for their privacy-related practices.

Cookies and website metering

This website uses Google Analytics 4 (GA4), a tool for measuring web traffic and analyzing website visits. Google Analytics uses “cookies” to collect information about your use of some or all of the pages on this website. This information is used for statistical purposes to improve the user experience.

This information includes:

  • your computer’s truncated IP address (your IP address is modified, making it impossible to identify you);
  • your operating system such as Mac OS or Windows;
  • your type and model of device, e.g., iPhone 11;
  • the device’s screen resolution;
  • the browser type, language, version and other data, such as Chrome or Safari;
  • the region or municipality, determined by IP address;
  • the domain name of the previously visited website, e.g., quebec.ca;
  • the point of origin such as banner, e-mail, or social network;
  • the pages consulted on Telesantequebec.ca (sequence of consultation, interactions on the page, date, time, duration and frequency of your visits and activities such as clicks, screen scrolling and so on).

You can configure your browser to block cookiesOpen an external link, but doing so may affect your browsing experience.

Google Analytics and Google Tag Manager

Google Analytics is a web analytics service that provides basic statistics and analytical tools. This data helps with search engine optimization (SEO).

We use web analytics tools such as Google Tag Manager to analyze site usage. This information is anonymized, which means that it cannot be used to identify you.

This information is stored, in particular, in the United States. Google may pass this information on to third parties where required to do so by law, or for the purpose of carrying out analyses.

Google’s advertising cookies are also used to gather demographic and interest-related information. This information cannot be associated with an individual. Google will never link the information collected with any other data or information it maintains.

To obtain additional information on the information that Google collects and how it is used, consult Google Privacy & TermsOpen an external link.

Here are some other methods you can use to prevent Google from recording information about your browsing:

Telesantequebec.ca uses the information collected by Google solely to generate statistics about the website. The information is anonymized, which means that it does not allow you to be identified.

Interactions with Telesantequebec.ca

If you have a question, comment or complaint about our handling of your personal information, please contact us. You can contact us using the web form available in the ticketing soutienRQTOpen an external link.

We do not recommend that you attempt to contact us via the feedback module at the bottom of the website pages. This module is intended to collect your comments and suggestions for improvement and does not allow you to be identified.

Under no circumstances will the RQT Portal team contact you by phone or through social networks.