Need help?

First, check the Frequently asked questions (FAQ) page to find answers to common questions. If you still need assistance, you have two options: contact your healthcare professional, or contact Centre de soutien des services numériques en santé (CSSNS) for technical support.

When to contact your healthcare provider or clinic

If your request concerns your follow-up as a patient, you should contact your healthcare provider. For example, if:

• you need your healthcare provider to send you a new invitation code (because yours is lost or expired);
• you need help understanding a question in a questionnaire;
• you want to reschedule or cancel a virtual appointment.

When to contact technical support

If you have a technical question, you should contact the Centre de soutien des services numériques en santé (CSSNS). For example, if:

• you want to reset your password;
• you need help creating your account;
• you need help navigating the portal;
• your login link is not working;
• you are having trouble uploading a document to the portal.