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Patient and Family Toolbox

Notice regarding appointment scheduling

You cannot make a Telehealth appointment on this page. The page provides information to access a virtual appointment scheduled by a health professional.

If this service is of interest to you, speak to your health professional.

The toolbox includes documents, guides and videos allowing you to familiarize yourself with remote appointment applications. Select the application you will be using and consult the tools as needed. Should there be a problem, do not hesitate to contact your health team.

Remote Appointment Applications

Teams
Main Documentation

Document PDF Patient Guide – Teams Telehealth Virtual Visits – Quick Start Guide (PDF 473 KB)

Document PDF Start-up guide for an individual meeting – Detailed Guide (PDF 929 KB)

Document PDF Decrypting an email (PDF 378 KB)

Zoom
Main Documentation

Document PDF Patient Guide – Zoom Telehealth Virtual Visits (PDF 260 KB)

Becoming familiar with the Application

video Activating and configuring the audio and video (3 min 53 s) (in French only)

video Sharing your screen video or audio (3 min 41 s)

video Overview of the Interface (6 min 9 s) (in French only)

Additional Information

Document PDF Ensuring meeting confidentiality (PDF 428 KB) (in French only)

Reacts
Main Documentation

Document PDF Patient Guide for a Reacts Virtual Meeting (PDF 149 KB)

Web Application

Document PDF User Guide (PDF 424 KB)

Document PDF Patient Guide – Web Connection (PDF 411 KB)

Mobile Application

Document PDF Registration and Installation of the Application (PDF 428 KB)

Document PDF Patient Guide – Mobile Connection (PDF 268 KB) 

Videos

video Activating my account (6 min 04 s) (in French only)

video How to join my virtual appointment (1 min 03 s)

FAQ

video Frequently asked questions

Related

Last update: April 6, 2023