Réseau québécois de la télésanté

Telehomecare Monitoring Platform – Patient

This page is intended for users of the Telehomecare Platform or for those who would like to find out more about this service. Patients attending a clinic offering Telehomecare monitoring can discuss with their healthcare professional if they would like to benefit from the service.
  • Identification screen of the Telehomecare Platform

    Telehomecare Patient Portal Presentation

    Video clip presenting the Telehomecare monitoring service and platform for patients.
    WATCH VIDEO Duration : 4 min 50 s
Écran d’accueil de la plateforme SVMV

Telehomecare Patient Portal Presentation

Video clip presenting the Telehomecare monitoring service and platform for patients.

Duration : 4 min 50 s

Targeted Clinical Activities

The Telehomecare web platform allows patients to benefit from remote clinical monitoring and education. From home, patients answer questions about their general condition and health. This information is transmitted to the health care provider in charge of follow-up. The tool enables the patient to be guided in learning about the disease and to interact with their provider when necessary.

More concretely, the Telehomecare platform offers you:

  • information and advice tailored to your health situation;
  • a messaging function to communicate with your professional;
  • a health library with learning materials.

What are the benefits?

This modality offers several advantages for people with chronic illnesses:

  • the possibility of gaining greater autonomy in managing their illness;
  • a feeling of closeness to the care team;
  • improved quality of life;
  • fewer emergency room visits and hospitalizations.

Who is it for?

People with the following health conditions can benefit from Telehomecare monitoring (if offered at their facility):

Note: Telehomecare is mainly used to monitor chronic diseases. However, as the list shows, this approach may also be appropriate in other contexts.

Description of the technology

The Telehomecare Platform has a space (called a “portal”) designed for patients. The display of this portal adapts to the device used: computer, tablet or smartphone.

The main functionalities of the patient portal:

  • personalized questionnaires based on the person’s health condition;
  • a health library;
  • a messaging and document-sharing section.

Access to the Platform

If the service is in place in your environment, you can use the platform from your tablet, smartphone or computer.

Internet Explorer Notice

Internet Explorer is not supported for this platform. All other browsers work correctly.

Support and Guidance

Users sometimes need support. This may be related to a problem accessing or using the platform. If this is the case, patients should first contact the professional or clinic offering Telehomecare monitoring.

If needed, patient users can also get technical support by contacting the Centre de soutien des services numériques en santé (CSSNS). For more details, see the page Technical support for patients.

Get support from CSSNS

Tools and Documentation

Here are the main tools for patients using the Telehomecare Platform. Other documents documents will be added in the future to complete this section.



Last update: May 30, 2024